Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register for a devo88 account, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, nationality, Indonesian KTP (Kartu Tanda Penduduk - national identity card) number or passport number, photographs of identification documents, and selfie photographs for KYP (Know Your Player) verification purposes.
• Contact Information: Email address, mobile phone number, residential address in Indonesia including street address, city (e.g., Jakarta, Surabaya, Medan, Bandung), postal code, and province.
• Financial Information: Bank account details for Indonesian banks (BCA, BRI, BNI, Bank Mandiri), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history including deposits and withdrawals, and payment card details if applicable.
• Account Credentials: Username, password (stored in encrypted format), security questions and answers, and PIN codes for account security.
• Communication Data: Records of your interactions with our customer support team via Live Chat, email, WhatsApp, or other communication channels, including transcripts, attachments, and support ticket history.

1.2 Information Automatically Collected

When you access and use devo88 Services, we automatically collect certain technical and behavioral information:

• Device Information: Device type (mobile phone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifier (IMEI, advertising ID), and mobile network information.
• Usage Data: Pages visited on our Website, features used, games played, bets placed (including sport/game type, stake amount, odds, outcome), time spent on platform, click patterns, navigation paths, and session duration.
• Log Data: IP address, internet service provider (ISP), referring/exit pages, date and time stamps of access, error logs, and crash reports.
• Location Data: Geographic location derived from IP address to verify you are accessing our Services from within Indonesia, and GPS coordinates if you grant location permissions on mobile devices.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (detailed in Section 7 below).

1.3 Information from Third Parties

We may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation, payment status, and fraud detection data from Indonesian banks (BCA, BRI, BNI, Bank Mandiri) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Results of identity checks, document authentication, age verification, and fraud screening from third-party KYP service providers.
• Game Providers: Game play data, win/loss records, and technical performance metrics from our casino game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.).
• Public Databases: Information from publicly available sources to verify your identity and prevent fraud.

2. How We Use Your Information

devo88 uses the collected information for the following legitimate business purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Verifying your identity, age (21+ requirement), and residency in Indonesia
• Processing deposits via BCA, BRI, BNI, Bank Mandiri, and e-wallets
• Processing withdrawal requests and transferring funds to your designated bank account or e-wallet
• Displaying your account balance in Indonesian Rupiah (IDR/Rp)
• Recording your betting history, game play, and transaction records
• Providing customer support in English and Indonesian languages
• Administering bonuses, promotions, and VIP loyalty program benefits

2.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and unauthorized access
• Monitoring for multiple accounts, collusion, bonus abuse, and cheating
• Verifying the legitimacy of transactions and source of funds
• Protecting against cyber attacks, hacking attempts, and system vulnerabilities
• Investigating disputes, chargebacks, and violations of our Terms & Conditions
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations

2.3 Legal and Regulatory Compliance

• Complying with applicable international gaming regulations and licensing requirements
• Responding to legal requests from authorities, court orders, and subpoenas
• Maintaining records for regulatory audits and investigations
• Enforcing our Terms & Conditions and other policies
• Protecting our legal rights and defending against claims

2.4 Marketing and Communications

• Sending promotional emails about new games, bonuses, and special offers
• Notifying you about updates to BRI Liga 1 betting markets, EPL odds, and live casino promotions
• Providing personalized game recommendations based on your play history
• Conducting surveys and requesting feedback to improve our Services
• Sending SMS or WhatsApp notifications about account activity (with your consent)
• Advertising devo88 through targeted campaigns (you can opt out at any time)

2.5 Service Improvement and Analytics

• Analyzing usage patterns to optimize Website performance and user experience
• Testing new features, games, and payment methods before full launch
• Understanding player preferences for sports betting vs. casino vs. togel vs. sabung ayam
• Improving mobile responsiveness and load times for Indonesian internet speeds
• Generating statistical reports and business intelligence insights

3. How We Share Your Information

devo88 does not sell your personal information to third parties. We share information only in the following limited circumstances:

3.1 Service Providers and Business Partners

We share data with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Bank Mandiri) and e-wallet providers (OVO, DANA, GoPay) for processing deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Habanero, PG Soft, and other casino game developers for delivering games and tracking play data
• Identity Verification Services: KYP providers that authenticate Indonesian KTP documents and verify age
• Cloud Hosting Providers: Servers and data storage infrastructure providers
• Customer Support Tools: Live chat platforms, email services, and ticketing systems
• Analytics Providers: Services that help us understand Website usage and performance

All service providers are contractually bound to maintain confidentiality and use your information only for specified purposes on our behalf. They are not permitted to use your data for their own marketing or other purposes.

3.2 Legal and Regulatory Authorities

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, warrants, or government requests
• Respond to subpoenas from law enforcement agencies investigating suspected criminal activity
• Cooperate with gaming regulators and licensing authorities during audits or investigations
• Report suspicious transactions to financial intelligence units for anti-money laundering purposes

3.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the business transaction. We will notify you via email and Website notice before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, for example when participating in promotional events or third-party tournaments.

4. Data Security Measures

devo88 implements industry-standard security measures to protect your personal information from unauthorized access, use, alteration, or disclosure:

4.1 Technical Security

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major banks worldwide
• Secure Storage: Personal information and financial data are stored on encrypted servers in secure data centers with restricted physical access
• Password Protection: Account passwords are hashed using strong cryptographic algorithms and are never stored in plain text
• Firewall Protection: Network firewalls and intrusion detection systems monitor and block unauthorized access attempts
• Regular Security Audits: Third-party security experts conduct periodic penetration testing and vulnerability assessments

4.2 Organizational Security

• Access Controls: Only authorized employees with legitimate business need can access personal information, and all access is logged
• Employee Training: All staff receive data protection training and sign confidentiality agreements
• Incident Response Plan: Documented procedures for responding to data breaches or security incidents
• Regular Backups: Automated daily backups ensure data can be restored in case of system failure

4.3 User Security Responsibilities

While we implement robust security measures, you also have responsibilities to protect your account:

• Choose a strong, unique password and do not reuse passwords from other websites
• Never share your account credentials with anyone, including family or friends
• Log out after each session, especially when using shared or public computers
• Contact customer support immediately if you suspect unauthorized account access
• Keep your registered email address and phone number secure and up to date

5. Data Retention

devo88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

5.1 Active Accounts

While your account remains active, we retain all personal information, transaction history, and betting records to provide ongoing Services and comply with regulatory requirements.

5.2 Closed Accounts

After voluntary account closure or termination, we retain your data for:

• Financial Records: 7 years to comply with Indonesian tax and accounting regulations
• Identity Documents: 7 years to meet anti-money laundering record-keeping obligations
• Betting History: 5 years for dispute resolution and regulatory audit purposes
• Marketing Preferences: Until you request deletion or object to processing
• Technical Logs: 12 months for security monitoring and fraud prevention

5.3 Inactive Accounts

If you do not log into your account for 24 consecutive months, we may classify it as dormant and contact you regarding account closure. After 36 months of inactivity, we may close your account and anonymize your data, retaining only what is legally required.

5.4 Legal Holds

If your account is subject to a legal investigation, dispute, or regulatory inquiry, we will retain all relevant information until the matter is fully resolved, which may exceed standard retention periods.

6. Your Privacy Rights

As a devo88 user, you have the following rights regarding your personal information:

6.1 Right to Access

You can request a copy of the personal information we hold about you, including account details, transaction history, and communication records. Access requests are provided free of charge within 30 days.

6.2 Right to Rectification

You can update or correct inaccurate personal information through your account settings or by contacting customer support. Certain information like date of birth and name (once verified with KTP) cannot be changed without resubmitting identity documents.

6.3 Right to Erasure

You can request deletion of your personal information, subject to our legal and regulatory obligations to retain certain records (e.g., financial transactions, identity verification). We will delete or anonymize information that is no longer legally required.

6.4 Right to Restrict Processing

You can request that we limit how we use your information, for example by opting out of marketing communications while maintaining your account for betting purposes.

6.5 Right to Data Portability

You can request a machine-readable copy of your personal information to transfer to another service provider where technically feasible.

6.6 Right to Object

You can object to processing of your information for direct marketing purposes, profiling, or other processing based on legitimate interests. We will cease such processing unless we have compelling legitimate grounds.

6.7 Right to Withdraw Consent

Where we process your information based on consent (e.g., marketing emails, SMS notifications), you can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

6.8 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: +62 812-3456-7890 (08:00-24:00 WIB)

We will respond to requests within 30 days and may require identity verification before processing sensitive requests.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our Website. They help us remember your preferences, keep you logged in, and understand how you use our platform.

7.2 Types of Cookies We Use

• Essential Cookies: Required for basic Website functionality like logging in, maintaining session state, and processing transactions. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use our Website, helping us optimize performance and user experience.
• Functional Cookies: Remember your preferences like language (English), currency (Indonesian Rupiah), and favorite games.
• Advertising Cookies: Track your browsing to deliver relevant promotional content. You can opt out of these through cookie settings.

7.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling essential cookies may prevent you from using certain Website features. Visit your browser's help section for instructions on managing cookies.

8. Children's Privacy

devo88 Services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that a minor has provided information, we will immediately delete it, close the account, and refund any deposits. Parents and guardians are responsible for monitoring minors' internet usage and preventing underage access to online gambling platforms. If you believe a minor has accessed our Services, contact us immediately at [email protected].

9. International Data Transfers

devo88 operates internationally and may store or process your personal information in countries outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Contractual clauses requiring recipient parties to protect data to equivalent standards
• Encryption of data during transmission and storage
• Regular audits of international service providers' security practices
• Compliance with applicable data protection laws in transfer destinations

By using devo88 Services, you consent to the transfer of your information to countries outside Indonesia for the purposes described in this Privacy Policy.

10. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment processors, or services (e.g., bank login portals for BCA, BRI, BNI, Bank Mandiri, or e-wallet apps like OVO, DANA, GoPay). This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. Changes to This Privacy Policy

devo88 reserves the right to modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or technological developments. Material changes will be communicated through:

• Email notification to your registered email address
• Prominent notice on the Website homepage
• In-app notification when you next log in

The "Last Updated" date at the top of this document indicates when the most recent revisions were made. Continued use of devo88 Services after changes take effect constitutes acceptance of the updated Privacy Policy. We encourage you to periodically review this page to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how devo88 handles your personal information, please contact us:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard (Indonesian and English support)
• WhatsApp: +62 812-3456-7890 (available 08:00-24:00 WIB daily)
• Mailing Address: devo88 Privacy Department (contact via email for postal address)

We will respond to all privacy inquiries within 30 days. For urgent security concerns, use Live Chat or WhatsApp for immediate assistance.